Question 1

Where is the WAZ showroom?

Accepted Answer

Our private showroom is situated in Constantia, Cape Town, South Africa. We welcome clients from across South Africa and around the world by appointment.

Question 2

Can I visit without an appointment?

Accepted Answer

As we offer a personalised design experience, visits are by appointment only. Unlike a traditional retail store, every appointment is dedicated exclusively to you. This allows us to discuss your project, collections, fabrics, layouts and any custom requirements in a relaxed and unhurried environment.

Question 3

Why do I need an appointment?

Accepted Answer

Choosing outdoor furniture is an important investment. Your appointment gives us the opportunity to understand your lifestyle, your home and your vision, allowing us to recommend the collections, fabrics and layouts best suited to your project.

Question 4

How long does an appointment usually take?

Accepted Answer

Most showroom appointments take between 45 and 90 minutes, depending on the size and complexity of your project.

Question 5

Do you work with interior decorators and architects?

Accepted Answer

Absolutely. We regularly collaborate with interior decorators, architects, landscape designers and property developers, and value these relationships as an important part of the WAZ design process.

Question 6

Can my decorator or architect attend with me?

Accepted Answer

Of course. Many of our appointments include both the client and their design professional, allowing decisions to be made collaboratively.

Question 7

Do you offer virtual consultations?

Accepted Answer

Yes. We regularly assist clients throughout South Africa and internationally via Zoom, Microsoft Teams or WhatsApp Video.

Question 8

Can I see every collection in the showroom?

Accepted Answer

Yes. Our showroom showcases the complete WAZ collection, allowing you to experience the comfort, craftsmanship and scale of each design before making your selection.

Question 9

Can I bring children to the showroom?

Accepted Answer

Children are always welcome, although we kindly ask that they remain supervised throughout your visit.

Question 10

Do you carry stock?

Accepted Answer

No. Every WAZ piece is individually made to order. Each project is tailored specifically to your chosen collection, fabrics, finishes and configuration, ensuring your furniture is created exclusively for you rather than selected from warehouse stock.

Question 11

Do you deliver throughout South Africa?

Accepted Answer

Yes. We arrange delivery throughout South Africa using trusted third-party transport companies who regularly handle our furniture with care. Our team coordinates the delivery process on your behalf to ensure everything runs as smoothly as possible.

Question 12

Do you export internationally?

Accepted Answer

Yes. WAZ furniture can be found in private homes, hotels and hospitality projects around the world. Our furniture is supplied ex-factory Cape Town, and we are happy to assist your appointed freight company by providing all the necessary dimensions, weights and export information required for shipping.

Question 13

Can WAZ arrange my international freight?

Accepted Answer

While we don’t provide international freight directly, we’re happy to work closely with your preferred freight company and assist wherever possible throughout the export process.

Question 14

How long does production usually take?

Accepted Answer

Production times vary depending on the collection, level of customisation and fabric selection. We’ll confirm an estimated lead-time when preparing your quotation.

Question 15

Do you install the furniture?

Accepted Answer

Where required, installation can be arranged for larger residential and commercial projects. Please discuss your requirements with us during the quotation process.

Question 16

Can you deliver to estates with strict access procedures?

Accepted Answer

Yes. We regularly deliver to secure residential estates, golf estates, apartment developments and luxury hotels, and are familiar with their delivery requirements.

Question 17

Will the furniture arrive fully assembled?

Accepted Answer

Most WAZ furniture is delivered fully assembled. Larger modular collections may require minimal assembly on site, which will be discussed prior to delivery.

Question 18

Will you unpack the furniture?

Accepted Answer

Where arranged, yes. We’ll happily discuss unpacking requirements when coordinating your delivery.

Question 19

Are WAZ fabrics suitable for outdoor use?

Accepted Answer

Yes. Our carefully selected performance fabrics are specifically designed for outdoor living and offer exceptional durability, comfort and long-term performance.

Question 20

Are the fabrics UV resistant?

Accepted Answer

Yes. Our outdoor fabrics have been selected for their excellent resistance to sunlight, helping them retain their colour and beauty for many years.

Question 21

Will the fabric fade over time?

Accepted Answer

Like all outdoor materials, some natural ageing is expected over many years. However, premium performance fabrics are specifically engineered to minimise fading and perform exceptionally well in demanding outdoor environments.

Question 22

Are your fabrics waterproof?

Accepted Answer

Our fabrics are water-resistant rather than waterproof. They are designed to dry quickly and perform beautifully outdoors while remaining soft, breathable and exceptionally comfortable.

Question 23

Can the cushions stay outside?

Accepted Answer

Yes. Our furniture is designed for outdoor living. However, during extended periods of heavy rain or when furniture will not be used for some time, we recommend storing cushions under cover or using fitted protective covers to maximise their longevity.

Question 24

Are the fabrics mould resistant?

Accepted Answer

Yes. The performance fabrics selected by WAZ are highly resistant to mould and mildew when properly cared for and allowed to dry naturally.

Question 25

Are WAZ fabrics suitable for homes with pets?

Accepted Answer

Many of our fabrics perform exceptionally well in homes with pets. We’ll happily recommend the most appropriate options based on your lifestyle and requirements.

Question 26

Can I choose a different fabric?

Accepted Answer

Absolutely. Every WAZ collection can be upholstered in a carefully curated selection of premium outdoor fabrics, allowing you to personalise your furniture to suit your home and style.

Question 27

Do you offer plain fabrics as well as patterned fabrics?

Accepted Answer

Yes. Our collections include time-less plains, elegant textures and distinctive signature patterns, allowing you to create anything from understated sophistication to bold, expressive outdoor spaces.

Question 28

Can I supply my own fabric?

Accepted Answer

As a branded furniture manufacturer, WAZ offers a complete turnkey service from design through to manufacture. To ensure every piece meets our quality, performance and aesthetic standards, we exclusively upholster our collections using carefully selected outdoor fabrics supplied through our approved fabric partners. This allows us to confidently stand behind every piece we create.

Question 29

What makes WAZ Signature Fabrics different?

Accepted Answer

Our Signature Fabric Collection has been thoughtfully curated to complement the architecture and proportions of every WAZ collection. Rather than following seasonal trends, these fabrics reflect the time-less, sophisticated aesthetic that has become synonymous with the WAZ brand.

Question 30

Can I combine different fabrics on one piece?

Accepted Answer

Certainly. Many of our clients enjoy layering plains, textures and signature patterns to create outdoor spaces that feel personal, relaxed and beautifully individual. Our team will gladly assist in creating combinations that work harmoniously together.

Question 31

Which colours work best outdoors?

Accepted Answer

There is no right or wrong answer — it simply comes down to your personal style and the character of your home. Soft natural tones create time-less, understated outdoor spaces, while many of our clients embrace bold colours, striking patterns and unexpected combinations to create spaces full of personality. Our role is simply to help you achieve a balance that feels beautifully considered and uniquely yours.

Question 32

How should I clean my WAZ furniture?

Accepted Answer

Routine care is wonderfully simple. Most fabrics can be cleaned using a soft brush or cloth, mild soap and lukewarm water. Regular cleaning helps maintain the beauty of your furniture and prevents dirt from becoming embedded in the fabric. Should you have any questions about caring for your specific fabric, we’re always happy to assist.

Question 33

Can I use a pressure washer?

Accepted Answer

No. High-pressure cleaning can damage both fabrics and finishes and is not recommended. Gentle cleaning methods will always provide the best long-term results.

Question 34

Can I use bleach or harsh cleaning products?

Accepted Answer

We recommend avoiding bleach, solvents and abrasive cleaners. A mild detergent and water are generally all that’s required to keep your furniture looking its best.

Question 35

Do I need protective covers?

Accepted Answer

While not essential, protective covers are highly recommended when your furniture won’t be used for extended periods. They help minimise unnecessary exposure to dirt, leaves and the elements, keeping your furniture looking beautiful for longer.

Question 36

Should protective covers remain on permanently?

Accepted Answer

No. Outdoor furniture should be allowed to breathe. If using protective covers for extended periods, we recommend removing them occasionally to allow air circulation and minimise moisture build-up.

Question 37

How often should timber be maintained?

Accepted Answer

This depends on your environment. Furniture exposed to strong sunlight, coastal conditions or frequent rain may require more regular maintenance than furniture in sheltered locations. We’re happy to recommend the most suitable maintenance programme based on your project.

Question 38

Will the timber change colour over time?

Accepted Answer

Yes. Natural timber gradually develops a beautiful silver-grey patina when exposed to the elements. Many clients love this natural ageing process, while others prefer to maintain the original timber colour through regular oiling. Both approaches are equally beautiful.

Question 39

Can I maintain the original timber colour?

Accepted Answer

Absolutely. Regular cleaning and the application of an appropriate timber oil will help preserve the natural warmth and richness of the original finish.

Question 40

How should I remove bird droppings or tree sap?

Accepted Answer

We recommend removing them as soon as possible using mild soapy water and a soft cloth. Prompt cleaning helps prevent unnecessary staining.

Question 41

Can my furniture remain outdoors all year?

Accepted Answer

Yes. Every WAZ collection is designed specifically for outdoor living and is intended to be enjoyed throughout the year. As with any premium outdoor furniture, sensible care during prolonged periods of severe weather will always maximise its longevity.

Question 42

Should cushions be stored during heavy rain?

Accepted Answer

Although our performance fabrics dry remarkably well, we recommend storing cushions under cover during extended periods of heavy rain whenever practical. This keeps your furniture looking its very best.

Question 43

Is WAZ furniture suitable for coastal homes?

Accepted Answer

Yes. Many of our collections perform beautifully in coastal environments. Salt air simply requires a little more frequent cleaning to maintain the appearance of your furniture.

Question 44

Can my furniture be positioned beside a swimming pool?

Accepted Answer

Absolutely. Many WAZ collections have been specifically designed for relaxed pool-side living and perform exceptionally well in these environments.

Question 45

Are your fabrics resistant to chlorine and sunscreen?

Accepted Answer

Yes. Our carefully selected performance fabrics are well suited to pool-side environments. As with all outdoor fabrics, we recommend cleaning sunscreen, oils and spills as soon as practical.

Question 46

What should I do if wine or food is spilled?

Accepted Answer

Most everyday spills can be cleaned easily. Blot the spill gently before cleaning with mild detergent and water. The sooner a spill is treated, the easier it is to remove.

Question 47

Can furniture remain in full sun?

Accepted Answer

Yes. Our collections are designed specifically for outdoor environments, including areas exposed to direct sunlight.

Question 48

Is maintaining WAZ furniture difficult?

Accepted Answer

Not at all. With a little routine care, your furniture will continue to provide years of beautiful outdoor living.

Question 49

Can my WAZ furniture be repaired?

Accepted Answer

Yes. Should accidental damage occur, we’ll gladly assess the furniture and recommend the most appropriate repair solution wherever possible.

Question 50

Can damaged covers be replaced?

Accepted Answer

Yes. Many WAZ collections feature removable covers, allowing them to be replaced without replacing the entire piece of furniture.

Question 51

Can my furniture be re-upholstered?

Accepted Answer

Absolutely. Re-upholstery is an excellent way to refresh your furniture or introduce an entirely new look while preserving the original craftsmanship.

Question 52

Can timber frames be restored?

Accepted Answer

Yes. Natural timber can usually be lightly sanded and refinished, allowing it to regain much of its original beauty.

Question 53

Can I purchase replacement cushions?

Accepted Answer

Yes. Replacement seat cushions, back cushions, bolsters and scatter cushions are available for many WAZ collections.

Question 54

Can I add additional modules to my existing furniture?

Accepted Answer

In many cases, yes. Our modular collections have been designed to evolve with your lifestyle, allowing layouts to grow and change over time.

Question 55

What should I do if my furniture is accidentally damaged?

Accepted Answer

Please contact us as soon as possible. Photographs of the damage will help us assess the situation and recommend the most suitable repair or replacement solution.

Question 56

Does WAZ offer refurbishment services?

Accepted Answer

Yes. Selected collections can be professionally refurbished, allowing them to continue looking beautiful for many years to come.

Question 57

What does my warranty cover?

Accepted Answer

Our warranty covers manufacturing defects in workmanship and materials under normal residential use. It does not cover normal ageing, misuse, accidental damage, Acts of God or damage resulting from incorrect care and maintenance. We’ll gladly explain the applicable warranty for your selected collection when placing your order.

Question 58

Can older WAZ collections still be serviced?

Accepted Answer

Where practical, yes. Because our collections are designed to be time-less, we always endeavour to support our clients long after their original purchase.

Question 59

What is inside the European Floating Collection?

Accepted Answer

The European Floating Collection is filled with premium virgin EPS (Expanded Polystyrene) beads. These lightweight beads mould comfortably to your body while providing exceptional buoyancy in the water.

Question 60

Why does the European Collection float?

Accepted Answer

Virgin EPS beads contain thousands of tiny sealed air pockets, making the furniture naturally buoyant while remaining incredibly comfortable both in and out of the water.

Question 61

Why does WAZ use virgin EPS beads?

Accepted Answer

We exclusively use premium virgin EPS (Expanded Polystyrene) beads because they provide superior comfort, buoyancy and longevity. Unlike recycled beads, virgin EPS maintains its shape more consistently over time, creating a more comfortable seating experience and longer product life.

Question 62

What foam does WAZ use?

Accepted Answer

Depending on the collection, we use carefully selected premium high-density outdoor foams specifically developed for outdoor environments. These foams provide exceptional comfort, support and long-term resilience.

Question 63

Can WAZ furniture be customised?

Accepted Answer

Absolutely. In fact, this is one of the foundations of the WAZ philosophy. We customise dimensions, fabrics, colours and configurations to create furniture that is perfectly suited to your home, lifestyle and project requirements.

Question 64

Can dimensions be altered?

Accepted Answer

Yes. Many of our collections can be adapted to suit your space. During your consultation we’ll gladly discuss alternative dimensions and layouts to ensure your furniture feels perfectly proportioned within its environment.

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